Your Privacy Matters

Last updated: January 2026

Our Commitment

At SoftoWear, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Personal Information

Name, email address, and phone number
Shipping and billing addresses
Payment information (processed securely through payment gateways)
Order history and preferences

Automatically Collected Information

IP address and browser information
Device type and operating system
Pages visited and time spent on our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your purchases and account
Send promotional emails and special offers (with your consent)
Improve our website and customer experience
Prevent fraud and ensure security
Comply with legal obligations
Analyze website usage and trends

3. Data Security

We implement industry-standard security measures to protect your personal information:

SSL encryption for all data transmission
Secure payment processing through trusted gateways
Regular security audits and updates
Restricted access to personal information
Employee training on data protection

While we strive to protect your information, no method of transmission over the internet is 100% secure. We continuously work to improve our security measures.

4. Your Rights

You have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data
Opt-out of marketing communications
Withdraw consent for data processing
Request a copy of your data

To exercise these rights, please contact us at info@softowear.com

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

Essential Cookies: Required for website functionality
Performance Cookies: Help us analyze website usage
Functional Cookies: Remember your preferences
Marketing Cookies: Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. Third-Party Services

We may share your information with trusted third-party service providers:

Payment processors (JazzCash, etc.)
Shipping and logistics partners
Email service providers
Analytics platforms

These partners are contractually obligated to protect your information and use it only for the specified purposes.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Maintain business records

When your information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

Email: info@softowear.com

Response Time: Within 48 hours

Your Trust is Our Priority

We are committed to maintaining the highest standards of data protection and privacy. Your information is safe with us.